Leicester City Council Banner

Report It

Report at any time environmental problems - such as littering, fly tipping, graffiti and dog fouling. Also highway issues such as potholes, pavement obstructions or faulty street lighting. We check and upload reports from 9 am - 5 pm (Mon - Fri). Any late reports will be picked up the following working day. Send us a report via the options below:

Your computer

Use your username and passwords for Twitter, Facebook, Google (and more) to report problems. Not using those services? Visit any one to get a free account.

  • Sign In
  • Choose location on map (or type in it)
  • Tell us the problem
  • Upload a picture (if you have one)
  • Submit Report

Remember to sign out of your social media account too, if you don’t plan to use that service afterwards, otherwise you’ll still be logged in.

Your mobile phone

Smartphone - If you have a smartphone you can download our free app for:

iPhone | Blackberry | Android | Windows Phone

Search for "One Clean Leicester" in the app store or marketplace.

Text Message - Send use a text (SMS) or picture message (MMS)* to: 07725 20 20 20.

Please include:

  • LEI in the subject field
  • brief description of the problem
  • location details (street name, postcode etc.)

We'll get back to you if we need more detail.

*Message costs will differ between mobile service providers. Find out from your provider for details. Delivery times for text and picture messages can also vary.

What happens next

After you've reported a problem we'll check all the details, add it to our website and give to colleagues to fix.

Your details (such as name and mobile number) will only be used to help us add reports to our website. Once we've published your report, we'll remove your details from our system.

If you reported a problem using your mobile phone or computer, you can get updates on this website.

Customer Services helpline

Alternatively report problems via our:

Customer Services Centre
T: 0116 252 7001 (Mon-Fri, 8am-6pm)
E: customer.serviceline@leicester.gov.uk

If you reported you problem via Customer Services, just call or email us (quoting your reference number) for an update.